Don't forget that you have a wide variety of contact methods listed on the Contacts page. Just click Contacts in the navigation bar above.

Though our up-time is usually very good, servers do occasionally go down. If you are on Facebook, a great way to see if it is just your machine or if it is a site-wide problem is to drop in at the Facebook group page. Enough families have Facebook accounts that are taking courses that they can let you know if they are getting on fine or if they too cannot get on. I monitor e-mail regularly and will get your e-mail when trouble brews, but since I teach three hours in the morning and 3 and a half hours in the afternoon on Tuesdays, Wednesdays, and Thursdays, sometimes I cannot check e-mail within the hour that you need a reply. FB can be your nearly instant help. The FB link is in the contacts section (see navigation bar)

Here is a list of problems that occasionally do pop up and the solutions -

Moodle thinks I am signed on in some ways, but it takes me back to the home page as if I am not logged in:
On occasion the cookie that Moodle gives to your browser to be your id while on the site will get corrupted. You can wait for 30 minutes for the cookie to expire and all should be fine or you can clear your browser's cashe so that Moodle will give you a new cookie.

I forgot my username and/or password:
This happens to all of us at one point or another with internet accounts. You can tell Moodle to e-mail your username and initiate a password reset or send an e-mail to me, Tammy Moore (see contact section of this site) and I can get the information for you.

Save the address of Collaborate in your favorites or drag and drop the favicon to your desktop. It will make it so much easier to log in when class time arrives. It is a very rare event to not be able to log on for the online classroom, but if it does happen, try these suggestions ...

The Collaborate software doesn't actually install on your computer. It downloads fresh every time you log in and runs in RAM. This means that if you experience problems, often caused from a noisy intrnet connection, a second or third try will often get a good copy of the software and you will get in fine. Be sure to check with your ISP is you suspect that your internet connection has problems. If you are on DSL, staticy land-line phone conversations are a pretty solid clue that your internet line may be suffering as well.

Also, security suite software can pop up message boxes asking if you want to download the software. On occasion these can be blocked by other open windows. Try minimizing running windows to see if there is a confirmation window that was hidden from view. Error messages from Java can suffer the same fate of being hidden as well.

Some technical issues are above my head. Don't forget that Collaborate has its own technical support page at http://www.blackboard.com/Platforms/Collaborate/Support/Support-for-Blackboard-Collaborate.aspx.